The Serenity offer
Your holidays under the sign of freedom!
With cancellation insurance:
Have you taken out cancellation insurance and want to cancel or change your camping trip for a reason related to COVID-19? Consult the conditions of our cancellation insurance: Campez Couvert
Without cancellation insurance:
- Postpone your stay free of charge up to 7 days before your scheduled arrival (subject to availability).
- No advance balance required: pay your stay directly on the day of your arrival (payment of 30% deposit required).
- Cancellation free of charge and refund until D-1, on presentation of proof related to COVID-19 and for the following reasons: Inability to come to Camping Les Plans due to border closures by the French government or the government of the client's country of origin.
- Containment (local, departmental or national), by decree published in the Official Journal.
- The government of the client's country of origin prohibits travel (upon presentation of proof). Flight cancellation due to COVID-19 (upon presentation of supporting documents from the airline).
- Mileage limitation for travel around the customer's home (on presentation of proof of address). Mandatory quarantine measure upon return from stay imposed by the French government or the government of the client's country of origin.
- Client tested positive for COVID-19 within 14 days of the start of the stay (upon presentation of medical proof).
- Decree ordering the closure of Les Plans campsite.
- Modification or cancellation of leave by the employer, in connection with the coronavirus, making it impossible for the customer to come to the campsite (on presentation of proof from the employer).
- Modification of exam dates / school competitions, rescheduled during the period of stay (on presentation of proof from the school or examination center.
In these cases, and only in these cases, a postponement of your stay will be possible to the 2023 season or the reimbursement of the sums paid in the form of a credit note (within the meaning of Ordinance 2020-320 of March 25, 2020).